Please note that on this page unless otherwise stated, Poly-Tex will refer to the brands Canopia by Palram, Herstera, Biohort, Absco, and Poly-Tex itself.
Please contact Poly-Tex Customer Service for an RMA number on all returns. You may reach them at 877-627-8476. Before issuing an RMA a photo will be required so they can verify:
1. Small Parcel: The product is in its original packaging.
2. LTL shipment: The product is in its original packaging and strapped to a pallet. LTL carriers will not pick up a returned product unless it is strapped to a pallet.
Poly-Tex will accept returns up to 30 days after purchase. Poly-Tex is not responsible for the return freight and there will be a 20% restocking fee.
When the customer refuses delivery or returns a product, the customer will be responsible for any and all freight charges and restocking fees. If requesting a refund, you will receive a refund minus freight charges and restocking fees.