Hey, we get it. Fine print is icky. Let's get the important thing out of the way first. We here at Little Green Paradise are willing to cover the cost of the lift gate service for you, so if you feel you need to request it, go ahead! We have you covered.
You're probably wondering, what is the lift gate service? What products need it? Well, firstly, we offer it for applicable Canopia, Absco and Biohort products. To put it simply, requesting lift gate service means the product will be lowered to the ground for you upon delivery. However, denying lift gate service means you are responsible for unloading the product from the truck upon delivery. Generally, businesses who have access to forklifts and other such machinery don't need lift gate service as unloading is already made easy by their machinery. However, for individuals and those without machinery or tools, it can be hard to unload. If you do not have access to several helping hands on delivery day, or are overall unsure of your unloading capabilities, we recommend you request lift gate service.
Here are the full details:
Certain Canopia, Absco, and Biohort products are delivered "curbside” which means the driver is not responsible for removing product from the truck, and is only responsible for delivery of the shipment to the property and not to any other area on your property. Please make sure arrangements are in place ahead of time to unload your delivery as someone must be available to sign for the delivery and unload. Little Green Paradise has taken the liberty of covering the cost of requesting to add lift gate service to deliveries. However, upon denying lift gate service, failure to remove the shipment from the truck at the delivery site may cause the shipment to be returned. Should this occur, any additional fees will be the customer’s responsibility. Requesting lift gate service means the product will be lowered to the ground for you. Please keep in mind lift gate is an additional service that is not automatically provided with your order unless selected at the time the order is placed.